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Privacy Policy

Last updated: 21 July 2026

1. Introduction

Strawhorn Shearing Pty Ltd respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Strawhorn Shearing Pty Ltd, including Strawhorn Shearing Supplies, collects, holds, uses and discloses personal information through our website, business communications and dealings with customers and suppliers.

This policy has been prepared with regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Business details

Strawhorn Shearing Pty Ltd
ABN 67 651 363 192
PO Box 1629
Sale VIC 3853
Australia

Phone: 0457 807 191
Website: https://strawhornshearing.com.au/

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, the personal information we collect may include:

  • your name;
  • email address;
  • telephone number;
  • residential, business or delivery address;
  • details contained in an enquiry or message;
  • information about the products or services you are interested in;
  • order, delivery, quotation or transaction information;
  • records of our communications with you; and
  • technical information about your use of our website.

We do not generally seek to collect sensitive information through our website. Please do not include sensitive personal information in a contact form or general enquiry unless it is reasonably necessary.

3. How we collect personal information

We generally collect personal information directly from you when you:

  • complete the contact form on our website;
  • telephone, email or otherwise contact us;
  • ask us about a product or service;
  • request a quotation;
  • purchase or arrange delivery of equipment or supplies;
  • visit our premises;
  • communicate with us through social media; or
  • otherwise deal with Strawhorn Shearing Pty Ltd.

We may also receive personal information from another person or organisation where you have authorised them to provide it, or where collection is otherwise permitted by law.

You may contact us anonymously or use a pseudonym where it is practical to do so. However, we may need your correct name and contact details to respond to an enquiry, prepare a quotation, process an order, arrange delivery or provide a requested service.

4. Information collected through our website

When you use our website, our website hosting provider and security systems may automatically collect limited technical information, such as:

  • your IP address;
  • browser and device type;
  • the date and time of your visit;
  • pages viewed;
  • referring website addresses; and
  • technical information required to operate and secure the website.

This information is generally used to maintain website security, diagnose technical problems, understand website usage and improve the website.

Our website may use cookies or similar technologies. Cookies are small files stored on your device that help a website operate and remember certain information.

You can adjust your browser settings to reject or delete cookies. Disabling essential cookies may affect how some parts of the website function.

5. Why we collect and use personal information

We collect, hold and use personal information where reasonably necessary to operate our business, including to:

  • respond to questions and contact form submissions;
  • provide information about our products and services;
  • prepare quotations;
  • process and manage orders;
  • arrange delivery and on-farm setup services;
  • communicate with customers and suppliers;
  • provide customer service and after-sales assistance;
  • maintain business and transaction records;
  • administer and improve our website;
  • prevent fraud, misuse and security incidents;
  • meet our legal, accounting and regulatory obligations; and
  • manage complaints or disputes.

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

6. Contact form information

When you submit our website contact form, we collect the information entered into the form, which may include your name, email address, phone number and message.

We use this information to:

  • respond to your enquiry;
  • contact you about the products or services you have requested;
  • prepare a quotation or provide product information; and
  • maintain an appropriate record of our communications.

Please only provide information that is reasonably necessary for us to assist with your enquiry.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • employees and authorised representatives of Strawhorn Shearing Pty Ltd;
  • website hosting, maintenance and security providers;
  • email and telecommunications providers;
  • delivery, freight and logistics providers;
  • installers, contractors or service providers involved in fulfilling your request;
  • payment, accounting and bookkeeping service providers;
  • professional advisers, including accountants, insurers and legal advisers;
  • government agencies, regulators or law enforcement bodies where required or authorised by law; and
  • another party involved in a business sale, restructure or transfer, subject to appropriate confidentiality obligations.

We do not sell or rent personal information to third parties.

Third-party service providers are only given the information reasonably necessary for them to provide their services.

8. Overseas disclosure

Some technology, website hosting, email, cloud storage or software providers may store or process information using systems located outside Australia.

The countries in which information may be processed can vary depending on the service provider and its infrastructure. Where practical, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable Australian privacy requirements.

By using our website or providing personal information to us, you acknowledge that online and cloud-based services may involve information being processed or stored outside Australia.

9. Direct marketing

We may use your contact details to send you information about Strawhorn Shearing Pty Ltd products, services, stock availability or business updates where:

  • you have consented;
  • you would reasonably expect us to do so; or
  • it is otherwise permitted by law.

You may ask us to stop sending marketing communications at any time by contacting us using the details below or using any unsubscribe facility provided in the communication.

We will still send communications reasonably required to manage an existing enquiry, quotation, order, delivery or business relationship.

10. Security of personal information

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • website security and access controls;
  • password-protected systems;
  • limiting access to people who require the information;
  • using reputable technology and hosting providers;
  • maintaining backups and security updates; and
  • securely destroying or deleting information when it is no longer required.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted over the internet.

11. Retention of personal information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business records, or to comply with legal, taxation, accounting, insurance and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it.

12. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.

We will respond within a reasonable period. In some circumstances, applicable law may allow us to refuse access. Where appropriate, we will explain the reason for the refusal.

We do not generally charge a fee for making an access or correction request. We may charge reasonable administrative costs where permitted by law and will advise you before doing so.

13. Third-party websites and social media

Our website may contain links to third-party websites, social media services or external platforms.

Those third parties are responsible for their own privacy practices. This Privacy Policy does not apply to information collected or handled directly by third-party websites or platforms.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Privacy complaints

Please contact us if you have a question or concern about how we have handled your personal information.

Include sufficient details about your concern so that we can investigate it. We will acknowledge and investigate privacy complaints within a reasonable period and will work with you to try to resolve the matter.

If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner.

15. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy Officer
Strawhorn Shearing Pty Ltd
PO Box 1629 
Sale VIC 3853
Australia

Phone: 0457 807 191
Website: https://strawhornshearing.com.au/

You may also contact us through the contact form on our website.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our business, website, technology, services or legal obligations change.

The current version will be published on our website and identified by the “Last updated” date at the top of the policy.